Conflict management
Identifying and Resolving Conflict in an Early Stage
Conflicts bind valuable resources within the company. Identifying conflicts and offering problem solutions, is of great significance for every company. Many conflicts can be eased and resolved if there is competence to act in a mediating and conflict-easing way.
OBJECTIVES
- You perceive different conflicts and exercise influence depending on the situation
- You come to know different causes for conflict
- You learn about alternative solutions for concrete current situations in your daily
leadership- and work routine - You learn to identify conflict potential in time
- You know your individual possibilities and choices of action for conflict resolution
PARTICIPANTS
Employees and leaders who want to review their way of dealing with conflict and
difficult interpersonal situations, as well as handle them with confidence in the future
CONTENTS
- Basic understanding and the term ‘conflict’
- “6 Phases Model“ for conflict resolution
- Basic rules for interpersonal communication
- Personal conflict situations in the participants’ daily leadership- and work routine,
and developing individual approaches to solutions - Your personal driving forces, attitudes, and behavioural patterns
- Mini-lectures on the subject
- Feedback
METHODS
Exercises on the subject, support with participants’ concrete conflict situations,
Feedback, presentations
DURATION
2-3 days