Recognizing Yourself and Others

A Training for Improvement of Cooperation with Employees, Customers, and Colleagues

 

OBJECTIVES

 

  •  Participants recognize their own personality structure and learn how they are perceived 
    by others. They know how to successfully communicate with other personality types.
  • Participants learn to observe and classify behavioral patterns by predefined 
    characteristics.

 

PARTICIPANTS

 

  • Sales people/field staff – to better understand customer needs
  • Seniors/managers – to support the communications with employees
  • Teams – to appreciate diversity in the team and recognize opportunities for cooperation

 

CONTENTS

 

  • What is behavior and how can I observe it?
  • Description of the basic characters’ features and ‘hybrid forms’ of behavior.
  • Identifying basic personality types..
  • What information demand, working style, which strengths and development potential,
    which stress behavior, do the different personality types have? 
  • Which type am I, and how am I perceived by others?
  • When and how do I apply my knowledge of personal preferences based on type?
  • Tips for improving communication, in order to respond to personality based needs of 
    customers, employees, colleagues.

 

 

METHODS

 

  • Instructional dialogue
  • One-on-one- and work in groups
  • Case study

 

 

DURATION

2 days

You are interested or have any questions? Please contact us!

Please send me further information on the following topics:
 

Or call us on +49 7392 - 7232.