Gesprächsführung …

With Customers, Colleagues, and Managers

About half of the working hours is taken up by meetings and other communication events. Hence, clear and unambiguous communication skills are an important factor in occupational success. 

 

OBJECTIVES

 

• You realize that professional skills and knowledge alone are not the decisive factor 
  when dealing with colleagues, managers, and customers.
• You come to know the processes which are taking place during information 
  transfer and perception between people.
• You practice concrete skills for achieving open exchange of information and 
  better work results.  

 

 

PARTICIPANTS

Employees and leaders who communicate a lot with colleagues, seniors, 
and/or customers and want to improve their communication skills.

 

CONTENTS

 

• Psychological background for  human communication behavior Gesprächs- und Zuhörfertigkeiten
• Talking- and listening skills
• Styles of communicating for leading conversations 
• Giving and receiving feedback
• Emotionalizing and de-emotionalizing 
• Strategy for solving difficult topics, problems, and conflicts
• Personal appreciation- and basic attitudes

 

METHODS

 

• Individual- and work in groups, round-table discussion
• Role play
• Lectures

 

DURATION

2-3 days